News & Perspectives
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By promoting “e-adoption,” revenue cycle professionals can help transform more self-pay patients into the “ideal” type that both receives statements online and pays online.
The most important mechanism to increase “e-adoption” is incorporating messaging into statements that clearly...
Billing cycle- and patient segment-focused dynamic design can significantly improve bill collection by:
(1) Considering the age of the patient’s balance; and
(2) Analyzing the patient based on their services due, payment history, previous payment methods, propensity to pay,...
Once hospitals forward patient bills on to third-party collections agencies, the average recovery rate is only 15.3 percent, according to the ACA International’s Top Collection Market Survey for 2013. For non-hospital healthcare providers, the recovery rate is only slightly better at 21.8...
Call center volume drops as a result of clear, well-organized healthcare statements. To best serve those patients who do have questions about their bills, have technology in place that allows customer service representatives access to review exact copies of patient statements. Providing this...
A well-designed billing statement should present clear and concise messaging, including customer service information. The top portion of each statement should contain the customer service phone number, office hours, and client account number.