News & Perspectives

Catch up on the latest trending topics and thought leadership surrounding Apex and the healthcare industry

Apex Revenue Technologies | Thursday, August 10, 2017

When we talk about the patient financial experience, we tend to focus on events and interactions such as:


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Apex Revenue Technologies | Friday, July 28, 2017
  • 8% currently receive their bills electronically, but 25% would like to.
  • 5% of patients aged 45 to 54 prefer a mobile app to make payments.
  • 49% would be more likely to pay their bill on time if payment plan options were more flexible.
  • 28% would pay their bill on...
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Apex Revenue Technologies | Wednesday, July 12, 2017

When it comes to revenue cycle performance, it’s likely you are measuring specific metrics against industry benchmarks to understand your areas of strength, and opportunities for improvement. HFMA MAP and...
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Apex Revenue Technologies | Wednesday, June 14, 2017

As a healthcare provider, you have an obligation to safeguard your patients’ sensitive information—both health-related and financial. When you bring an outside partner into your business, it’s imperative to choose one that takes patient privacy as seriously as you do.


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Apex Revenue Technologies | Monday, May 22, 2017

As we’ve emphasized in previous posts, patient satisfaction is a critical metric to be measured – and it shouldn’t stop at the medical experience. It’s important to the overall relationship with your patients to capture their satisfaction with their financial journey, as well, to secure loyalty...
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