How to improve the patient financial experience? Give them a voice

Becker's Hospital Review
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American households will receive more than 25 billion invoices and statements this year.

Recent trends show that around 15 percent of these bills will go uncollected by providers. There are a myriad of reasons for this – from general confusion about the payment process, to unnecessarily complex invoices to important bills simply getting lost in the shuffle during the everyday chaos of life.

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